Good air quality in hotels is more than an amenity, it’s a necessity. Guests expect a comfortable and healthy indoor environment. This could be challenging as hotels are typically built as closed air-tight environments which can potentially be a breeding ground for viruses and bacteria. Keeping your guests healthy and comfortable means not only providing clean bedsheets and fresh-smelling rooms but also ensuring that the air they are breathing is free from anything that could potentially make them sick. Poor indoor air quality also impacts the health and productivity of employees. When employees who are exposed to indoor air pollutants suffer from symptoms such as headaches, fatigue, or respiratory conditions, this could lead to reduced work efficiency, increased absenteeism, and higher healthcare costs for the hotel. With poor air quality conditions, viruses also remain longer in the air and can spread more quickly among employees and guests. Providing a good indoor environment with optimal air quality is not only a health concern, it is a legal and business liability concern.
Guests who are satisfied and comfortable during their stay are likely to return and leave positive recommendations which can bolster the hotel’s image. In an industry where perception can significantly impact revenues, taking control of indoor air quality issues to ensure a healthy and safe environment for your guests and employees may help hotel owners to regain their competitive edge. Having a comprehensive indoor air quality management plan – with real-time data that can be shared with guests and employees – can help ease fears and anxieties and instill confidence in returning to hotels. A common complaint on hotel review websites is based on the smell: whether it’s when entering the reception area, restaurants, bars, and room itself. First impressions are very important and a bad smell / bad hotel odors can not only reduce returning customer rates but also result in a review which prevents new customers from clicking that all important Book now button when looking for hotel rooms online.